The Sales Process 

This is the first level of interaction that takes care of the preliminary investigations for the clients to be able to communicate the seriousness, complexity, priority, sensitiveness, confidentiality and budget aspects of the project for us to respond to the same accordingly within defined timelines agreed at this level. This phase provides a base to our client engagement process where all possible communication channels are established for optimum client expectation management.

1. 1.   Quick Discussions for Scope clarification and Finalization (a Free Service)

2. 2.   Functional / System Requirement Study (a Paid Service)

We at RIALabz have well defined formats and documentation standards maintained that enable us to respond back to our clients within a max of 24 to 48 hours with a Ballpark estimation and a day or two more to prepare a detailed proposal.

Based on the scope derived, budgetary constraints, nature and volume of the project we tend to mutually agree to a Business Model under which we engage ourselves as the technology partner for the specific project. Once that is clarified we put up a proposal to our prospective clients providing the utmost clarity on the processes we are going to undertake and a transparent approach to the development and execution methodology we would follow for a flawless implementation.

Below is the detailed information in regards to the basic three business models and the terms and conditions that apply for each of them.

   Three Basic Business Models

Among all the business models that we provide to our clients for their desired flexibility the follow are the one that constitute the basic ones. Details of the same are mentioned as below:

1.    Fixed Scope Fixed price model

2.    Time and Material Model

3.    Dedicated Team Model

   Rate Fixation

The rates can vary depending mainly on the following points:

1.       Complexity of the Project
2.       Volume of the Project
3.       Overall Contract Duration
4.       Future prospect of the Project
5.       Technology of the Project

Once the Proposal is sent across, depending on the changing situations at client end there are minor modifications made based on client request and a revised proposal is submitted for review and acceptance. Once there is a Go ahead from client a Contract in form of a PO or SLA or Work Order is defined keeping the proposal in reference considering all aspects that has been mutually agreed in the proposal document.

The project kick-off process initiates with the signed purchase order being finally reviewed and confirmed by our Legal and Accounts Department. An Invoice is generated by the accounts department and the respective Business manager sends out an email with the following attachments:

1.    1.   Invoice for the Advance Amount as mentioned in the contract
2.    2.   Wire Transfer Details – for sending across the payment

Once this email is sent, the Business Manager coordinates with the Resource Management Group Heads and has the formal resource allocations done and sends out a Project Kick off email with the complete contact details of the Project Manager, Escalation Manager, Business Account Manager and if needed the Resource wide details also. The Client is also requested to provide the Point of Contact details from their end. The project is considered to under execution this point forward.

Should you need more information on the detailed Step wise approach of the sales process we follow please download the document, clicking the Icon below.