Infrastructure 

• We use VOIP based phone to call into our clients globally and to receive calls into our office with local US numbers and toll free numbers for clients and potential customers globally.
• We use online collaboration tools like webex and gotomeeting for online demo, training, user acceptance and collaboration.
• We have video conferencing facility for interaction of our team with our clients internationally.
• 24 x 7 Voice over IP calling facility is available for cost effective calling to our clients globally for long discussions on projects.
• From the front desk to the managing director most of our office team members are available on instant messengers making our team more accessible to our clients than their own team on a separate floor of the same building. Refer to client speak for what our clients say about our accessibility and speed of responding to their needs.
• Our global offices are connected via PAP (Permanent Availability Protocol) setup which involves having an end-to-end connectivity between offshore setup and client / our offices with possibilities of voice chat, video conference, sharing a white board, remote installations, access into each others networks, and a powerful CRM system which we use for continuous updation of day to day activities and efforts.

The physical infrastructure at all our development facilities has been planned in such a manner that practically nothing has been left to chance. All foreseeable contingencies have been taken into consideration and consequently have been planned for. An offsite location with 50 seat capacity has been created for any kind of eventuality should the main center be rendered unusable due to any reason whatsoever. Power supply at the main center as well as the offsite location has inbuilt redundancies so that work is not at all affected due to disruption of power.

Depending upon the criticality of the area and the services within, different types of physical and access restrictions have been imposed within the development centers so that our clients can be absolutely certain that their data, systems and processes and other confidential information, including IPRs (Intellectual Property Rights) do not get circulated, inadvertently or on purpose.

For certain very sensitive projects undertaken by RIALabz, we have implemented even stricter security systems, including isolation of the project area from the rest of the center, secured physical access to the project area and many more.

We have implemented Safeboot Data Security and Access Control software in our facility, which implements 1024 bit encryption to confidential and secured data of our client, which is in production and development servers at our facility. It secured data in removable media as well as on the hard disks. Safeboot also secures information flow through our mails to clients, which is one of the best products in its range.